We'll set it up so it just works
Buying a Netgate appliance is the easy part. Getting it configured correctly — VPNs, firewall rules, VLANs, the lot — is where most businesses get stuck. That's where we come in. Fixed prices, friendly UK engineers, no jargon.
One-off setup packages
Choose your setup level
- WAN / broadband connection setup
- Basic firewall rules & NAT
- DHCP & DNS configuration
- Firmware update to latest
- Admin credentials set securely
- Plain-English handover call
- Everything in Quick Start
- OpenVPN or WireGuard remote access
- Up to 10 VPN user profiles created
- Client config emailed to each user
- Works on Windows, Mac, iOS, Android
- 30-day follow-up support included
- Multi-site site-to-site VPN
- VLAN segmentation
- Guest Wi-Fi isolation
- IDS/IPS (Snort / Suricata)
- pfBlockerNG threat blocking
- HAProxy, traffic shaping & more
🎓 Want to master pfSense yourself?
Every setup we deliver includes a plain-English handover, and we offer bespoke team training as part of Advanced setups. For formal certification, Netgate runs official pfSense Fundamentals & Advanced Application training — the same courses their own engineers recommend. We're happy to advise which route fits your team.
🔀 Firewall migration to pfSense
Moving from SonicWALL, DrayTek, WatchGuard, FortiGate or Cisco? We audit your existing config, translate every rule and VPN, and cut over out-of-hours with a tested rollback plan — so Monday morning just works.
- ✓ Full config & rule audit first
- ✓ VPNs re-created and tested
- ✓ Out-of-hours cutover included
- ✓ Rollback plan — zero-risk switch
multi-site & complex quoted
Monthly managed service
We look after it — you focus on your business
Full service definition & terms · Rolling monthly contracts · Cancel anytime · Initial setup included in all plans
Essential
Home office · up to 10 users · 1 site
- Monthly firmware updates
- 24/7 uptime monitoring
- Email support · 1-day response
- Annual config backup
- Annual security review
Business
SME · up to 100 users · 1–3 sites
- Everything in Essential
- Proactive monitoring — we fix first
- Phone & email · 4-hour response
- Monthly config backup
- Quarterly security review
- VPN user management included
- pfBlockerNG threat blocking managed
Professional
Multi-site · MSPs · complex environments
- Everything in Business
- Named engineer — same person always
- 2-hour response SLA
- Weekly config backup
- Monthly security report
- IDS/IPS monitoring & tuning
- Netgate Nexus central management
MSP white-label
IT companies · resell under your brand
- White-label managed firewall service
- You bill your clients, we do the work
- Wholesale pricing — you keep the margin
- Dedicated MSP support line
- Co-branded reporting available
Exactly what each plan includes
No small print — every line below is defined in plain English in our service terms, including what "response" means and our fair-use guide.
| Essential — £49/mo | Business — £79/mo per site | Professional — £149/mo per site | |
|---|---|---|---|
| Firmware & updates | Monthly | As released | As released |
| Uptime monitoring | 24/7 automated alerts | 24/7 — we fix first | 24/7 — we fix first |
| Response target | Next working day (email) | 4 support hours (phone & email) | 2 support hours · named engineer |
| Config backups | Annual | Monthly | Weekly |
| Security review | Annual | Quarterly | Monthly, with written report |
| Rule & VPN changes | Fair use — 2 hrs/mo | Fair use — 2 hrs/mo, VPN users managed | Fair use — 4 hrs/mo, VPN users managed |
| Threat blocking | — | pfBlockerNG managed | pfBlockerNG + IDS/IPS tuned |
| Netgate Nexus | — | — | Included |
Get a free, no-obligation quote
Tell us about your setup and what you need. We'll come back within 1 working day with a clear fixed price.
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